If you’ve ever had to travel by plane before, you know that it isn’t always such an awesome experience. Luggage can get lost, you might miss connecting flights due to delays, flights can get cancelled at the last minute, and sometimes the airline overbooks a flight and forces you to wait several hours until a seat opens up! Flying is stressful already…we don’t need airlines to make it worse!
This woman has a very different story…
Peggy was on a flight from Chicago to Columbus on American Airlines, getting ready for takeoff. She had boarded the plane, checked her luggage, and had just turned off her phone in preparation for the flight. They were on the runway for a very short while before the plane actually turned around and headed right back to the gate! Peggy was even more confused when the flight attendants asked her to step off of the plane.
“I figured I was on the wrong plane. The gate agent told me to check in at the desk and when I did she told me to call my husband.” When she finally got off of the plane, customer service informed her that her son had suffered a head injury and was now in a coma…in Denver! Amid the shock and confusion, customer service let her know that the airline had booked her a seat on the very next flight to Denver at no cost.
“They offered a private waiting area, rerouted my luggage, allowed me to board first, and packed a lunch for when I got off the plane in Denver,” She said. “My luggage was delivered to where I was staying, and I even received a call from the airline asking how my son was doing.”
At her last contact, Peggy stated that her son was still recovering, but she couldn’t be more grateful to the folks who took the time to make this difficult time as easy as possible!
Most of us don’t have these positive interactions with our airlines, and because of that, a lot of people have been questioning the validity of Peggy’s story…do you believe it? It might be a rare thing, but I think that it’s true! “Big” companies don’t always look out for the average, everyday customer, but these big companies are made up of people, and people care about one another! I think that the people on this shift had compassion for Peggy, and I’m so glad that she was able to deal with this tragedy with the help of her airline – with no extra fuss in an already trying time! What do YOU think?
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