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This Customer DEMANDED To Speak To A Manager About Her Customer Service Skills…I Would Have Cried!!

Working in the customer service industry can be extremely frustrating sometimes. When things get busy, it can be so incredibly easy to forget small details while trying to get through a shift. When you work in a shop or a boutique, these mistakes can be easily fixed, but in restaurants or cafes, these small details can quickly turn into larger problems. People are more likely to forgive a mixup with a purchase at the cash register than they are to receive the wrong order when it comes to their food. This story was all too familiar, and I didn’t expect it to end this way!

(I am a waitress at a high-end restaurant. This night, I am particularly rushed and upset, and make a few customer service mistakes while serving a customer.)

Customer: “I’d like to speak to your manager, please.”

Me: “Sure, may I ask what about?”

Customer: “About you.”

(My manager is very strict, and he doesn’t believe in second chances. I am terrified. I go up to my manager.)

Me: “Manager, table six please; they want to talk to you.”

Manager: *walks over* “Yes sir, what did you need to talk to me about?”

Customer: “It’s about your waitress here.”

Manager: *starting to glare at me* “Has she done something wrong?”

(I am standing there holding back tears, sure that I am about to be fired.)

Customer: “Well, she has been very busy and rushed tonight. All the same, she has managed to take our orders and give us our food quickly and with a smile on her face. I used to be a waitress, and I know how hard that is to do. I just wanted to tell you that you have a Class-A employee here, and I’m leaving her a 50% tip. I also have reservations for next week, and I’d like to request in advance that she be our server.”

Manager: *stunned* “Yes, that can be arranged. I’m glad you thought well of her. Have a good day.”

Me: *almost crying* “I thought you were about to have me fired! Thank you, thank you, thank you!”

Customer: “Oh, it’s no problem, dear. Here’s your tip, and I hope your day gets better!”

You might not realize it, but quick 30-second conversations like this can make a HUGE difference when it comes to the service industry. Telling the clerk at the counter or the server that they are doing a great job will brighten their day, sure…but a few kind words about the person to their manager can make a world of difference. These comments usually get written down and added to the employee’s file. When it comes time for promotions, raises, or bonuses, all of these comments count. If you receive excellent service, ask for a manager and let them know!

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