We’ve all been there. The bagger isn’t so great at their job and cold items get mixed in with pastries. Sharp boxes get shoved into flimsy plastic bags, ripping holes into them. Heavy cans end up on top of a carton of eggs. Emma Shawcross watched as the cashier squashed her bread as he was trying to scan it…but his behavior reminded her of someone close to her, so she decided to ask him about his life instead of getting mad. She decided to publicly let the store know about her experience, and her response is inspiring thousands.
I want to tell you about my experience at your Diss store today. When I got to the till with my large trolley of shopping there was no queue, so I started putting my items straight onto the conveyer belt. The guy on the till said hello and started scanning my items as I was still putting them on the belt at the other end. You can imagine the pile of stuff that was waiting for me when I went to go pack.
When I asked him for 5 bags he counted each one, then recounted them a further 2 times before handing them over to me.
The guy didn’t really talk to me, he squashed my bread when he scanned it but I waited patiently whilst he took his time, especially when trying to scan the awkward items.
By the time I went to pay I had already worked it out, so I counted out my money with him, which he obviously recounted and then counted my change out two times.
But you know every moment of that was just perfect. I asked him how he was finding the job and he chatted a bit about his experience of Tesco and how they had given him an opportunity many other employers hadn’t. See this guy is Autistic. As a mother of a 12 year Autistic boy this makes my heart smile. Changing attitudes teamed with employers, like you, who really do offer equal opportunities are a changing people’s lives. So thank you Tesco, it was a pleasure shopping with you today.”
Many are praising Tesco for their willingness to hire people that other employers wouldn’t. But some aren’t so happy that she needed to point it out in the first place. Regardless, the fact remains that the world is becoming a more accepting place, and her attitude is helping thousands more take on a different perspective.
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