Do you have a story about “the best customer ever?” Well, if you don’t, you probably have quite a few about the worst customer(s) ever. Working in retail or customer service means that a lot of the time, you’ll come into contact with all manner of people. From rich to poor, cruel to kind, you’ll see it all. But sometimes, the story of a customer’s actions is so strong, it touches hundreds of thousands of people. This story has been shared so many times, it is hard to get a concrete number…and for good reason!
I work in a decent sized, local, indie bookstore. It’s a great job 99% of the time and a lot of our customers are pretty neat people. Any who, middle of the day this little old lady comes up. She’s lovably kooky. She effuses how much she loves the store and how she wishes she could spend more time in it but her husband is waiting in the car (“OH! I better buy him some chocolate while he waits!”), she piles a bunch of art supplies on the counter and then stops and tells me how my bangs are beautiful and remind her of the ocean (“Wooooosh” she says, making a wave gesture with her hand)
Ok. I think to myself. Awesomely happy, weird little old ladies are my favorite kind of customer. They’re thrilled about everything and they’re comfortably bananas. I can have a good time with this one. So we chat and it’s nice.
Then this kid, who’s been up my counter a few times to gather his school textbooks, comes up in line behind her (we’re connected to a major university in the city so we have a lot of harried students pass through). She turns around to him and, out of nowhere, demands that he put his textbooks on the counter. He’s confused but she explains that she’s going to buy his textbooks.
He goes sheetrock white. He refuses and adamantly insists that she can’t do that. It’s like, $400 worth of textbooks. She, this tiny old woman, bodily takes them out of her hands, throws them on the counter and turns to me with a intense stare and tells me to put them on her bill. The kid at this point is practically in tears. He’s confused and shocked and grateful. Then she turns to him and says “you need chocolate.” She starts grabbing handfuls of chocolates and putting them in her pile.
He keeps asking her “why are you doing this?”
She responds “Do you like Harry Potter?” and throws a copy of the new Cursed Child on the pile too.
Finally she’s done and I ring her up for a crazy amount of money. She pays and asks me to please give the kid a few bags for his stuff. While I’m bagging up her merchandise the kid hugs her. We’re both telling her how amazing she is and what an awesome thing she’s done. She turns to both of us and says probably one of the most profound, unscripted things I’ve ever had someone say:
It’s important to be kind. You can’t know all the times that you’ve hurt people in tiny, significant ways. It’s easy to be cruel without meaning to be. There’s nothing you can do about that. But you can choose to be kind. Be kind.”
The kid thanks her again and leaves. I tell her again how awesome she is. She’s staring out the door after him and says to me: “My son is a homeless meth addict. I don’t know what I did. I see that boy and I see the man my son could have been if someone had chosen to be kind to him at just the right time.”
I’ve bagged up all her stuff and at this point I am super awkward and feel like I should say something but I don’t know what. Then she turns to me and says:
I wish I could have bangs like that but my darn hair is just too curly.“ And leaves.
And that is the story of the best customer I’ve ever had. Be kind to somebody today.
A story like this is one-of-a-kind, and hopefully, you’ll be able to witness an act like this in your lifetime…and if not, you may just be the one doing the good deeds instead!
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