While “the customer is always right” may still be the general assumption in our society, the easy access to social media makes it easier for abused employees to share their stories with the internet. In this case, the cashier was treated horribly by a customer who was obviously having a terrible day and decided to take it out on the person attempting to help them place an order…when this happens and shocks the entire shop!
Customer #1: “Thank God, this line is taking forever.”
(There is no line at all, although the tables are mostly occupied. I think the customer was just really impatient.)
Me: “Sorry about the wait, sir. May I take your order?”
(The customer proceeds to rattle off a long, confusing, and often contradictory order, including such things as a “meatless ham sandwich.”)
Me: “Sir, I’m a little confused by your order. Do you mean—”
Customer #1: “—oh for God’s sake, I have to repeat myself now? Weren’t you paying attention the first time?”
Me: “I’m sorry, sir, but I don’t want to get anything wrong. You made a big order, and—”
Customer #1: *sighs* “I’ll repeat myself, but just this once. I hate dealing with lazy ignorant dropouts like you.”
(He repeats his order, but I understand it even less because I am trying not to cry. He finishes speaking and snaps his fingers at me.)
Customer #1: “Hello?! Punch it in, you dumb *****. I haven’t got all day, and—”
(Suddenly one of the other customers; a strongly-built man who has been quietly sitting at a nearby table, roars and leaps to his feet, flipping the table and spilling his coffee in the process.)
Customer #2: “**** IT! One day out of prison, and I’m going right back in for murdering an IDIOT in a coffee shop!”
(The rude customer shrieks and flees from the store. I, and the remaining customers, stare at the man, who quietly picks up the table and comes over to the counter.)
Customer #2: “I’ll pay for any damage. If you could show me where the mops are, I’ll take care of the mess too.”
Me: “I-I-I, um…”
Customer #2: “Don’t worry about it, sweetheart. We have all had to deal with people like that at some point.”
Me: “Uh, you, um…”
Customer #2: “Oh, the prison thing?” *laughs* “Never been in jail in my life. So, anyway, where’s that mop?”
We’ve all seen this customer before. Hey, perhaps we’ve even been this person after a really bad day…we have to always remember that the people who work at shops and stores are just that: people. Respecting each other can be hard when people get frustrated, and in this case, another customer was able to step in and immediately fix the situation…whether or not he went just a tad bit overboard! Yikes! At least it made for a good story online!
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