What would you do in this cashier’s situation? If a customer came up to you with this attitude, would you have just gone along with it, or would you stand up to them and give them the truth? When it comes to topics like alcohol, people can go a little bit crazy, and it seems to me like this woman may have “had a few” before she even came into the store. What do you think? This guy’s story is outrageous!!
(I work in a well-known alcohol retailer. There are a number of signs that state in large, bold print that it is illegal to purchase alcohol for minors all over the store. Also, for our store there is no “the customer is always right” rule when dealing with alcohol: the law takes precedence. Anyway, I’m preparing to close the store when a woman rushes in).
Customer: “Thank **** you’re still open! I need a present for my daughter’s 16th birthday. She loves bourbon. What do you recommend?”
Me: “I’m sorry, did you just say ’16th’ birthday? Ma’am, I’m very sorry, but it is illegal to purchase alcohol for minors. I cannot serve you, and I’m going to have to ask you to leave the store.”
Customer: “What the **** are you talking about? She’s my daughter. I can buy her booze if I want to!”
Me: “Ma’am, I’m afraid not. As these signs quite clearly state, it is illegal to purchase or supply alcohol to a minor. This does not make a distinction as to whether you’re a parent or not. Truth be told, as a parent, you should know better.”
Customer: “She’s my ******* daughter and I’ll buy her ******* alcohol if I ******* want to! Now shut the **** up and do your job!”
Me: “Ma’am, I am doing my job. Obeying the law is a very big part of my job, as [corporation name] takes a very dim view of staff members who breach the responsible service of alcohol laws. Now please leave my store.”
Customer: “**** YOU THEN! I’m not buying the booze for her. I’m buying it for me! Now **** you and sell it to me!”
Me: “I’m sorry, ma’am…you’ve already told me it’s for her. I’m not selling you anything. What you’re asking me, a complete stranger, to do is break a Federal Law and put myself at risk of over $90,000 in fines, the loss of my job and never being able to work anywhere that sells alcohol again. I’m not willing to do that for my family, so why would I do that for a rude customer?”
Customer: “Who the **** do you think you are to say no to me? Do you know who I am?!”
Me: “Someone who has absolutely no care for the law, her children or their well-being, and had better get the hell out of my store right now before I physically throw you out and call the police?”
Customer: *shuts up and flees*
She went ahead and called in to complain to my boss and I was fired subsequently from the store as he sided with her.
I don’t know if I was right or wrong but I still firmly believe I did the right thing.
When it comes to the safety of kids, I don’t think there is anything I would have done differently. While this woman clearly did not appreciate someone else trying to parent her child, she was trying to do something that was illegal. This cashier lost their job due to a customer’s complaint as a result. What do you think about this story?! This made me so mad!
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