I truly wonder how some people have survived so long without the ability to think. I can understand if an elderly person is having trouble understanding something technology-related. I can understand if someone just misread instructions. I CANNOT understand why people refuse to listen or use their reasoning skills after an employee tries to explain something to them. I’m sorry, but the customer is NOT always right…and these stories prove it!!
1.) It was amusing listening to a waiter at an IHOP try to explain to a customer why they couldn’t order “Never ending pancakes” to go.
2.) “Thank you for calling Starbucks, this is Jeff. How can I help you?”
“Yes, where are you located?”
“We’re at the corner of Main and Magnolia.”
“And where is that.”
“Do you know where Main Street is?”
“Do you know where Magnolia Avenue is?”
“That’s where we are.”
“Well I’m standing at that intersection and I can’t find your store. Is it underground or something?”
[looks out the window and sees a woman who looks lost] “Ma’am, turn to your left. Do you see a man in a green apron waving at you?” [begins waving at her]
“That man is inside a Starbucks. Go there.”
“That’s not Starbucks. That’s Quizno’s.”
“Ma’am, I’m very confident I’m in a Starbucks right now.”
“You’re not very helpful” [click]
3.) I worked geek squad once and a customer told me his iPod gave his jeep a virus and that’s why he was having engine trouble now.
4.) I once had a customer bring back a laptop she bought the day before claiming it was broken. She said it wouldn’t open, I asked her if it was windows not loading up or a program not opening, she said the laptop itself wouldn’t physically open. I took it out of the box, opened it up and just looked at her. Her mouth fell open, she looked at me and said “Oh, it opens that side! Me and my sister tried for an hour to open it up last night and couldn’t” She had been trying to open it from the hinge side…
5.) I worked customer service at Canadian Tire. The other day someone tried to return a flashlight, claiming it wouldn’t light up. I looked down at the flashlight. It was a hose nozzle.
6.) I worked fast food and a customer wanted a cheeseburger, medium fry, and medium drink. I said ok I will ring you up a #1 combo meal. This angered the lady who told me that she didn’t want the combo meal just a medium drink, a medium fry, and a cheeseburger. I told her that it would be the same order but this would save her money, but she got even more furious so I politely punched them in separately.
7.) Customer: My computer doesn’t work.
Me: Is the monitor on?
Customer: Of course.
Me: What color is the power button on the monitor.
Me: Can you press the power button on the monitor?
Customer hangs up.
8.) When working at Wal-Mart electronics around 8 years ago, I dealt with a sudden torrent of people returning wireless products.
They were furious that these devices needed to be plugged in to charge. I had customers insisting that the other employees said their phone/keyboard/controller/etc. would “absorb electricity” from sockets as they walked around the house.
We had to put up “wireless devices do not charge wirelessly” signs around the entire department.
9.) I used to work at RadioShack and I had a lady come in and ask for a radio capable of getting broadcasts from the middle east. I showed her a few, she purchased it and asked me to help her tune it. I found some stations from various middle eastern sources, tuned them as she stood there with this puzzled look on her face. I asked what was wrong and she looked at me with this seriously grim expression and said:
“How am I supposed to track terrorists if they don’t speak American?”
Without speaking, I refunded her money and went on the only smoke break I’ve ever taken. I don’t smoke so I just ate french fries.
10.) I work at a sandwich shop. “I’m not that hungry. Which is bigger? The half sandwich or the whole sandwich?”
11.) I work at a bike shop that sells bicycles and other sporting goods. Very obvious when you walk in the door. Had a guy walk all the way across the shop to the back and say “I need a chain for my motorcycle.” I pause for a minute, look at the flat fix I’m doing, look back at him and say “well, I think there’s an autopart store down the street…” Then we had to fight about what kind of a bike shop we were for a few minutes.
12.) I work in the meat department. I’ve had a customer ask me what the difference is between pork and beef. I told her pork was from a pig and that beef was from cows. She was surprised. She thought it was all from cows.
13.) While working at Disney I got asked what time the Three O’ Clock parade started…. I had to answer with that famous Disney smile.
14.) When I sold cars a customer came asking about a problem. She said her remote lock was dying and sometimes wouldn’t work for a while, she said she was worried to be locked out of her car. She asked me, I am afraid of being locked out of my car, if this happens, what should I do?
“Well, ma’am then you use the key.”
Then she turned around in complete silence and left the dealership.
15.) This woman came in and asked for a mocha frappucino, extra hot. I said a frappucino is blended with ice, but I could make her a mocha latte, which is cheaper. She asks why I can’t just make the frappucino hot like she asked. I explain again that it’s made with ICE, and that lattes are hot. She says another location always makes it for her. I just let my shift manager handle it so I could go back to making drinks.
I just feel so bad for these employees! When customers refuse to use their brains or read the instructions, it can make the job so much harder than it needs to be! Sure, I have my “oh, duh” moments sometimes, but these stories are on a whole new level…do you have any hilarious stories from working with customers? These are just too funny!
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